Fix it when Drumkit misreads an email
Last updated: October 18, 2026
Emails are messy, and sometimes Kit reads one wrong. Fix it in the sidebar, then tell us about it so Kit gets it right next time.
Fix it in the sidebar
Every field Kit fills in can be changed before you price. Nothing goes to the customer until you send it.
| What happened | What to do |
|---|---|
| Wrong city or state | Retype it in Pick or Drop. |
| Wrong equipment | Change Equipment Type. |
| A stop is missing | Click Add Stop. |
| A pill isn't a real request | Dismiss it. |
| The address was only in the signature | Type it in. Kit skips signatures on purpose. |
| Kit found nothing at all | Fill in Quick Quote by hand. See Kit didn't find my quote request. |
Tell us about it
Email support@drumkit.ai with the email's subject line, roughly when it arrived, and one line about what went wrong. There's no need to forward the customer's email.
From: You, to support@drumkit.ai
Subject: Misread: "Rate Quote Request - Chicago IL to Dallas TX"
Came in this morning around 9:15. Kit picked Dallas as the pickup. It should be Fort Worth; Dallas is the customer's office in the signature.
Real examples like this are how Kit gets better for everyone at TQL.