Kit didn't find my quote request
Last updated: October 18, 2026
If the sidebar says No suggestions found. on an email you know is a quote request, it's usually one of these.
| Why | What to do |
|---|---|
| You wrote the email, or it came from someone at TQL | Kit only reads requests from customers, not emails from you or your coworkers. Open the customer's original email instead, or fill in Quick Quote yourself. |
| Kit is still reading it (you'll see a drum and Still processing this thread's latest email...) | Give it a few seconds. The lanes fill in on their own. See When Kit is still reading a new email. |
| The lane is only in a signature | Kit skips signatures on purpose. Type the lane in yourself. |
| The lanes are behind a link (an online form or portal) | Kit doesn't follow links. Open it and quote from there, or fill in Quick Quote by hand. |
| It's already handled | If you see All quotes on this thread are handled, click View previous quotes. |
Whatever the reason, you can always fill in Equipment Type, Pick and Drop yourself and click Get Quick Quote. Then send the email's subject line and when it arrived to support@drumkit.ai so we can see why Kit missed it.