Drumkit isn't showing up or loading

Last updated: October 18, 2026

Work down this list. Most problems are fixed by the first two steps.

The sidebar is blank or stuck

  1. Close the Drumkit sidebar and open it again.
  2. Click a different email, then come back.
  3. Restart Outlook, or refresh the page in Outlook on the web.
  4. Sign out of Drumkit (profile icon, then Log out) and sign back in.

I can't find the Drumkit icon

  • Open an email first. The icon only shows up when you're reading a message.
  • In new Outlook and Outlook on the web, look under Apps or the … menu.
  • Never added it? See Get set up in Outlook.
  • Not in the add-in store? Ask TQL IT to give you access.

The sidebar keeps unpinning itself

That's Outlook, not you. Pin it again with the pin icon at the top of the sidebar. Sticking to one version of Outlook (new or classic) helps it stay put.

I see a message asking me to re-link my email account

Your Microsoft sign-in for Drumkit expired, so Kit has paused reading new email. Click the message and sign in again with your TQL Microsoft account. If a request that came in meanwhile doesn't show up, fill in Quick Quote yourself.

Still stuck?

Email support@drumkit.ai with which Outlook you use (new, classic or web), what you see, and a screenshot.