Common questions

Does Drumkit ever send emails on its own?

No. A quote goes out only when you click Send Email.

Why did Quick Quote reset when I clicked another email?

Quick Quote follows the email you have open. Click a different one and it starts fresh. Switching apps and coming back doesn't reset it.

Why doesn't my rate match DAT.com?

Usually different miles (Drumkit uses PC*Miler), a different lookup window, or a contract rate on the other side. Details in Read your DAT rate and market data.

Can I change my starting margin?

Yes. Set it, then click the lightbulb icon next to Margin to save it as your default. See Set your truck pay, margin and bill rate.

Can I change the default wording of my reply?

Yes. Email support@drumkit.ai with the wording you'd like.

Kit didn't find the request in an email.

See Kit didn't find my quote request.

Drumkit says my email is "Not Sent", but I sent it.

Drumkit sometimes can't find the sent copy, depending on how your Outlook folders are set up. Your email did go out. If it keeps happening, tell us and we'll check your setup.

Can I use Drumkit in a shared mailbox?

Yes, once TQL IT has set it up. In a shared mailbox you'll see Copy to clipboard instead of the send buttons; paste the reply into Outlook.

The sidebar keeps unpinning.

That's an Outlook quirk. Pin it again and stick to one version of Outlook. More in Drumkit isn't showing up or loading.

How do I sign out?

Click your profile icon at the top right of the sidebar and choose Log out.

How do I get the latest version?

You don't need to do anything. Drumkit updates itself in Outlook.

Who do I contact?

Email support@drumkit.ai. See Get help and share feedback.